More Than Support — A True E-commerce Partner

With any of our packages, the support hours are locked into the timeline — once they’re gone, they’re gone. But here’s the thing: in most cases, clients actually run out of hours before the deadline, not the other way around. We’ve designed our monthly support packages based on how Magento works, so you won’t often find yourself with leftover hours. It’s all about keeping things efficient and on track!

We’ll handle any upgrade during your support hours, no problem. But, fair warning — updating Magento versions can sometimes take more time than expected. If that happens, we’ll always check with you first and add the extra hours to your package. We’re all about keeping things transparent and running smoothly!

We offer both monthly and 12-month contracts, but if you need to make changes to your package, just give us a heads-up 15 days before it expires. Pro tip: Our yearly contracts come with some sweet perks, so we highly recommend going that route for the best value!

While eCommerce is all about selling online, every store has its own vibe and needs. And with that uniqueness comes the challenge of keeping everything running smoothly without losing that special touch. We’re always ready to tailor our packages to fit your needs — and if you need something completely fresh, we’ll design a custom maintenance plan just for you!

Once you’ve decided on the right support package, just hit us up by phone or email. We’ll send over a support agreement, and once you sign, we’ll get to work on your project. Payment’s up to you — pay upfront or go monthly, whatever works best. We use a simple ticketing system where you submit your requests, and we prioritize them based on urgency. Easy, right?

If your store’s on Magento, we’re pumped to help you migrate it over with all the right precautions. We kick off by diving deep into your site to understand how it runs. Our Magento experts will then lay out any possible improvements and enhancements and chat through them with you. We’ll suggest upgrades for everything — from server setup to merchandising settings — to make sure your store keeps growing. Migration with us isn’t just about moving your site; it’s about leveling up your business.

There’s no one-size-fits-all when it comes to how you use your support hours. Whether you need bug fixes, technical upgrades, or new features, we’ll allocate your time exactly how you need it. With tons of experience in Magento maintenance, we make sure your hours are spent in the best possible way. And trust us — the results will show in your site’s performance and conversion rates.

When Magento rolls out security patches, it’s crucial to get them added ASAP. We’ll make sure every patch gets integrated into your store during your support hours, keeping things secure and running smoothly.

We’re totally cool with you exploring different packages and making changes. The only thing we ask is that you give us a 30-day notice before switching. Simple as that!

Every project gets its own dedicated project manager who takes charge of everything related to your Magento store. They’ll assign the right tasks to our team and keep you updated each month on how your support is impacting your sales. Need to chat fast? We’ve got you covered with email, Skype, and phone support for any emergency meetings.